Individual skill
service-omni-channel-inventory-analyze
Use to inventory configured Omni-Channel instances across Voice, Email, Chat, SMS, Facebook, WhatsApp, and In-App, including each channel's Queue, Flow, or Other routing target, without changing the org. TRIGGER when: list Omni channels, inventory Omni routing, inspect channel routing targets, analyze Omni-Channel setup, or find configured service channels. Do not use to create, update, activate, or delete channels or routing configuration.
plugins/builder/service-omni/skills/service-omni-channel-inventory-analyze/SKILL.md
Source commit a8a18ce1e4ba12e69b4073eab98ce31bfbd8271e
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- Network or broad shell
- Last checked
- Nov 10, 2026
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- 1,151
- Repository last updated
- Nov 6, 2026
- License
- Apache-2.0
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- engineering Derived category
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SKILL.mdcore · 4,935 bytesSKILL.mdcore · 4,935 bytesSKILL.mdcore · 4,935 bytesSKILL.mdcore · 4,935 bytesreferences/api-notes.mddoc · 2,212 bytesscripts/analyze.shruns · 6,392 bytesscripts/tests/_bootstrap.pyruns · 2,579 bytesscripts/tests/test_inventory_analyze_contracts.pyruns · 5,771 bytes
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# service-omni-channel-inventory-analyze
Read the org's complete Omni-Channel setup-home inventory without making changes. The supported headless operation combines Voice, Email, Live Chat, and Messaging channel families and returns their derived routing type and routing target. Use this analyzer before changing an unfamiliar org or when a user asks what Omni channels and routing are already configured.
## Inputs
```bash
bash scripts/analyze.sh <org-alias> [--type Voice|Email|Chat|SMS|Facebook|WhatsApp|InApp]
```
- `org-alias` is required and must already be authenticated with Salesforce CLI.
- `--type` is optional and case-insensitive. It filters the returned inventory without changing the source data.
## Preconditions and safety