Individual skill

service-omni-channel-inventory-analyze

Use to inventory configured Omni-Channel instances across Voice, Email, Chat, SMS, Facebook, WhatsApp, and In-App, including each channel's Queue, Flow, or Other routing target, without changing the org. TRIGGER when: list Omni channels, inventory Omni routing, inspect channel routing targets, analyze Omni-Channel setup, or find configured service channels. Do not use to create, update, activate, or delete channels or routing configuration.

plugins/builder/service-omni/skills/service-omni-channel-inventory-analyze/SKILL.md

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Nov 6, 2026
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Apache-2.0

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# service-omni-channel-inventory-analyze

Read the org's complete Omni-Channel setup-home inventory without making changes. The supported headless operation combines Voice, Email, Live Chat, and Messaging channel families and returns their derived routing type and routing target. Use this analyzer before changing an unfamiliar org or when a user asks what Omni channels and routing are already configured.

## Inputs

```bash
bash scripts/analyze.sh <org-alias> [--type Voice|Email|Chat|SMS|Facebook|WhatsApp|InApp]
```

- `org-alias` is required and must already be authenticated with Salesforce CLI.
- `--type` is optional and case-insensitive. It filters the returned inventory without changing the source data.

## Preconditions and safety
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