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education-cloud-student-recruitment-agent-configure

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Use this skill to set up and configure the Education Cloud Student Recruitment Agent (SRA) — the packaged Agentforce agent (namespace sturecruitment) that answers admissions FAQs, captures inquiries, registers campus tours, and files applications for prospective students. TRIGGER when the user wants to: create or configure an admissions, recruitment, or enrollment agent, set up the Student Recruitment Agent, deploy SRA to an Experience Cloud site, clone the SRA flows or permission sets, add the SRA subagents (Admissions and Enrollments FAQ; Admissions Application; Campus Tours, Visits, and Events Registration; Request for Information), wire Learning Program grounding, or build the escalation subagent. Guides platform enablement, permissions, grounding, agent creation, and channel deployment — API-first with UI fallback. DO NOT TRIGGER for the Transfer Credit Agent, generic Agentforce authoring (use agentforce-generate), or base Education Cloud domain enablement (use education-cloud-domain-configure).

skills/education-cloud-student-recruitment-agent-configure/SKILL.md

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Nov 6, 2026
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# Configuring the Education Cloud Student Recruitment Agent

## Scope

- **In scope**: The full SRA setup sequence — the three platform toggles (Einstein, SRA, Omni-Channel; Agentforce provisioning is a verify-only Step-1 gate, not a toggle the skill flips), the `EducationCloudAiAgentAccess` permission set + OWD/sharing foundation, Learning Program grounding (Data Cloud data stream + hybrid search index + prompt template) and Knowledge/data-library grounding, creating the Service (unauth) and Employee (auth) agents, adding the 4 packaged SRA subagents, building the customer escalation subagent, cloning and configuring the 6 admissions flows (Service path), and deploying to Experience Cloud channels with user verification.
- **Out of scope**: The **Transfer Credit Agent** (separate agent, own perms/help — never include its steps); generic Agentforce agent authoring from scratch (see Cross-Skill Integration below); Data Cloud connector plumbing beyond the SRA grounding path; deciding the substance of Knowledge article content — Claude may draft an article for the customer to review, but the customer owns what it says.
- **The EDU foundation is a checked dependency, not an assumption**: SRA depends on base Education Cloud enablement, Person Accounts, R&A domain objects, and Data Cloud. This skill doesn't re-implement `education-cloud-domain-configure`, but verifies each piece concretely (step 2a) and only routes there to *fill a gap it detects*.

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