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service-itsm-agentic-setup-cmdb-coordinate

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Orchestrator skill for enabling CMDB (Configuration Management Database) end-to-end in Service Cloud ITSM against a production or sandbox org. Use when the user asks to set up CMDB, enable Configuration Management Database, configure the ITSM CMDB, onboard CMDB from scratch, wants a guided walkthrough of CMDB enablement, or asks what CMDB setup steps are available. Triggers on: set up CMDB, enable CMDB, configure CMDB, CMDB onboarding, Configuration Management Database setup, ITSM CMDB walkthrough. DO NOT TRIGGER when: the user asks about a specific CMDB sub-step directly (e.g. only installing a bundle, only assigning permission sets), CMDB record CRUD (creating CIs, relationships), Discovery/Service Graph Connector configuration, or general ITSM queries without CMDB setup intent.

skills/service-itsm-agentic-setup-cmdb-coordinate/SKILL.md

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1,151
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Nov 6, 2026
License
Apache-2.0

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# CMDB Setup Orchestrator (Service Cloud ITSM)

Guide the user through enabling the **Configuration Management Database (CMDB)** in Service Cloud
ITSM by presenting the ordered setup layers, delegating each to a specialized child skill, and
tracking progress until CMDB is usable end-to-end. Each child skill runs through the
**Salesforce-hosted Headless-360 MCP server**, so the same flow works against **production** and
sandbox — the org is bound to the current MCP session, with no per-user MCP install.

## Goal

Act as the top-level coordinator for CMDB enablement. Present the user with the ordered layers,
invoke the appropriate child skill for each, verify the layer succeeded before moving on, and after
each layer completes return to the menu with updated progress until CMDB is ready or the user stops.