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service-itsm-swarming-configure

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Enable Swarming for Employee Service (ITSM) in Salesforce — the Salesforce Go feature service-cloud-swarming that lets IT Desk agents pull in subject-matter experts to collaboratively resolve incidents in real time. Use this for: 'turn on swarming', 'enable service-cloud-swarming', 'set up swarming for IT Desk', 'set Teams as collaboration tool for swarming', 'enable collaborative incident resolution', or any request to enable/verify this Salesforce Go feature. DO NOT TRIGGER for the base Microsoft Teams ITSM integration toggle (service-itsm-teams-configure) or for configuring notification-channel preferences.

skills/service-itsm-swarming-configure/SKILL.md

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Nov 6, 2026
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Apache-2.0

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# Enable Swarming for Employee Service (ITSM)

Enable the Salesforce Go feature **"Swarming"** (`service-cloud-swarming`) — the feature that
helps service reps pull in the right collaborators and subject-matter experts to resolve
incidents in real time. Every operation dispatches through **headless-360**.

> **Execute one step at a time.** These steps make real, state-changing API calls. Run a single
> operation, show its result, confirm it succeeded, then proceed — do not batch multiple setup
> calls into one parallel block.

## Scope

- **In scope**: Enabling the `service-cloud-swarming` Go feature via its feature-enablement
  Connect API; verifying feature state afterward; setting the "Select a Collaboration Tool"
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