Individual skill

community

Use when building or running a persistent two-way community space — Discord, Telegram, Circle: platform choice, structure, onboarding, native→bot→human moderation, rituals, growth loops, health metrics. NOT churn of paying product customers (that is `retention`), NOT broadcast email (that is `newsletter`), NOT one live event (that is `webinar`).

skills/community/SKILL.md

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Nov 9, 2026
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# community

Run the community like a **product with a job**, not a vanity chat room. The space — a Discord server, a Telegram group+channel, a Circle — is the product. **Onboarding is activation, rituals are the feature, moderation is reliability, and one north-star metric tied to your purpose is the only number that matters.** A room with 5,000 silent members is a failed product, not a big one. Design the system around the conversation, not the conversation itself.

## When NOT to use — route instead

| The ask | Route to |
|---|---|
| Stop *paying customers of a product/SaaS* from churning (win-back, lifecycle, NPS) | `retention` |
| Write the one-to-many broadcast email that nurtures the list | `../newsletter/SKILL.md` |
| Schedule / cross-post public posts across X, LinkedIn, Instagram | `../social-publisher/SKILL.md` |
| Run a single timed live event end-to-end (registration, speakers, replay) | `webinar` |
| Build an automated support desk / ticket triage | `customer-support` |
| Actually code or host the Discord/Telegram bot (gateway, slash handlers) | `whatsapp-telegram`, `automation-flows` |
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