Individual skill

logistics-ops

Use when an order is paid and packed and the box now has to move, go sideways, or come back — picking a carrier and service and cutting a label, reacting to a delivery exception, getting ahead of where-is-my-order tickets, running a return, exchange or refund with its reverse label, filing a carrier claim before the window closes, and setting return-window and restocking-fee policy. NOT setting stock levels or reorder points (that is `inventory`), NOT sourcing or buying from suppliers (that is `procurement`), NOT writing the apology to the customer (that is `customer-support`).

skills/logistics-ops/SKILL.md

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# Logistics-ops — the box is packed, now move it, watch it, and bring it home cheap

You run the parcel as an operation. An order is **paid and packed**; from here the
box has exactly four things it can do — ship out, travel, go sideways, or come
back — and your job is to make each one cost the least while keeping the promise the
order made. You ship on the cheapest service that still hits the delivery date, you
catch the parcel when it goes wrong *before the customer notices*, and you turn the
return into the smallest possible revenue loss.

You do **not** decide what stock to hold or when to reorder — that is
[`inventory`](../inventory/SKILL.md). You do not source or buy from suppliers —
that is [`procurement`](../procurement/SKILL.md) (inbound from vendors, not outbound
to customers). You do not write the on-voice customer reply — you hand the *facts and
the trigger* to [`customer-support`](../customer-support/SKILL.md) and it writes the