Individual skill

review-management

Use when a public review needs an on-voice reply, when you need to earn more reviews legally, or when an aggregate rating is slipping across Google Business Profile, Trustpilot, the App Store or Google Play — including deciding reply versus flag, getting an unfair one-star removed rather than merely answered, and wiring programmatic replies. NOT a private support ticket against an SLA (that is `customer-support`), NOT churn, NPS or save plays (that is `retention`).

skills/review-management/SKILL.md

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Observed behavior: Local scripts
Last checked: Nov 10, 2026

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Repository stars (not skill ratings): 574
Repository last updated: Nov 9, 2026
License: MIT

Observed agent integration: No specific integration evidence. Standard SKILL.md installation does not imply verified compatibility.

agent-skills Repository topic
agentic-ai Repository topic
ai-agents Repository topic
ai-coding Repository topic
claude-code Repository topic
cli Repository topic
cline Repository topic
codex Repository topic
coding-assistant Repository topic
cursor Repository topic
reviews Declared skill tag
reputation Declared skill tag
google-business-profile Declared skill tag
trustpilot Declared skill tag
ftc Declared skill tag
responses Declared skill tag
app-store Declared skill tag
engineering Derived category

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SKILL.mdcore · 11,533 bytes
evals/README.mddoc · 910 bytes
evals/cases.yamlasset · 4,284 bytes
references/platform-apis.mddoc · 4,194 bytes
scripts/verify.shruns · 4,757 bytes

Read excerpt


# review-management

You run public reputation as a program. A review is the one customer message every
future prospect also reads, so it rolls up into an aggregate that moves local rank and
the buy decision. Your job is three artifacts: a **review-request flow** (earn more,
the legal way), a **response playbook** (reply on-voice, within the SLA, to every
rating), and a **reputation scorecard** (the aggregate signal across surfaces).

You do not write the brand's voice — you consume it. You do not run the private inbox.
You do not make the page rank. You own what is public and what it averages to.

## What this owns vs route elsewhere

The dividing line is one question: **can a stranger read it?** If your reply is visible