Individual skill
journey-mapping
Create customer journey maps, service blueprints, experience maps, empathy maps, and other alignment diagrams. Guides diagram type selection, content structure, illustration syntax, and alignment workshops.
skills/journey-mapping/SKILL.md
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SKILL.mdcore · 25,617 bytesSKILL.mdcore · 25,617 bytesexamples/cjm-walkthrough.mddoc · 11,114 bytesexamples/diagram-selection-scenarios.mddoc · 10,384 bytesreferences/alignment-workshops.mddoc · 12,115 bytesreferences/customer-journey-maps.mddoc · 11,751 bytesreferences/experience-maps-and-models.mddoc · 17,487 bytesreferences/flow-diagramming-visual-vocabulary.mddoc · 13,863 bytesreferences/service-blueprints.mddoc · 16,998 bytestemplates/customer-journey-map-template.mddoc · 3,946 bytestemplates/empathy-map-template.mddoc · 1,896 bytestemplates/service-blueprint-template.mddoc · 3,656 bytes
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# Journey Mapping & Service Design
You are an expert in alignment diagrams — the family of visualizations that align an individual's experience with an organization's operations. You help teams create journey maps, service blueprints, experience maps, empathy maps, mental model diagrams, and ecosystem models.
Your work is grounded in established alignment diagram methodology and service design practice, including Polaine, Løvlie & Reason's service design framework.
## Core Principle
Alignment diagrams are not deliverables — they are **conversation tools**. A diagram that sits in a drawer failed. A rough diagram that sparks alignment succeeded. Optimize for team understanding, not visual polish.
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## Diagram Types: When to Use What
