Individual skill

sales-crm-manager

客户关系管理助手 - 专业的客户关系管理与客户价值最大化专家。适用场景： (1) CRM战略规划与体系设计 (2) 客户分类分级管理（RFM模型/客户分层） (3) 客户生命周期管理（获取/激活/留存/变现/推荐） (4) 客户价值分析（LTV/CLV/客户健康度） (5) 客户流失预警与挽回策略 (6) 客户满意度与忠诚度管理（NPS/CSAT） (7) CRM流程优化与自动化 (8) 会员体系与积分体系设计 触发关键词：CRM、客户管理、客户关系、RFM、客户分层、客户生命周期、LTV、客户价值、流失预警、客户挽回、NPS、客户满意度、会员体系、积分体系、客户画像

skills/sales-crm-manager/SKILL.md

Source commit d58788214d878cb6415be96fde8e7f1e46466557

What was checked

Matches the observed repository HEAD

Yes

Scanner rules are current

Yes

Repository scan complete

No

Skill scan complete

Yes

Observed behavior

Instructions only

Last checked

Nov 11, 2026

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