Individual skill
draft-response
Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.
plugins/knowledge-work-customer-support/skills/draft-response/SKILL.md
Source commit c567ae426d55fa498e919fc0f5a37c582d5c7a2c
What was checked
- Matches the observed repository HEAD
- Yes
- Scanner rules are current
- Yes
- Repository scan complete
- No
- Skill scan complete
- Yes
- Observed behavior
- Instructions only
- Last checked
- Nov 11, 2026
These are observations at the recorded commit, not a guarantee of safety. Review the source before running it.
Install this skill
Choose an agent in your Stack or copy a command below. Commands fetch the pinned commit and copy only this skill directory. Existing destinations are refused. Copying a command does not install anything.
An install command is unavailable: current rules, complete repository and skill scans, an eligible behavior level and a permitted license are required.
Repository context
- Repository stars (not skill ratings)
- 27
- Repository last updated
- Jul 20, 2026
- License
- MIT
Observed agent integration: No specific integration evidence. Standard SKILL.md installation does not imply verified compatibility.
- agent-skills Repository topic
- automation Repository topic
- awesome-list Repository topic
- claude-code Repository topic
- claude-skills Repository topic
- codex Repository topic
- codex-skills Repository topic
- cursor Repository topic
- cursor-ai Repository topic
- developer-tools Repository topic
- engineering Derived category
Files and excerpt
File metadata and permitted, redacted excerpts come from the recorded scan. Source links are pinned to that commit.
Browse files
SKILL.mdcore · 14,871 bytes
Read excerpt
# /draft-response
> If you see unfamiliar placeholders or need to check which tools are connected, see [CONNECTORS.md](../CONNECTORS-customer-support.md).
Draft a professional, customer-facing response tailored to the situation, customer relationship, and communication context.
## Usage
```
/draft-response <context about the customer question, issue, or request>
```
Examples:
- `/draft-response Acme Corp is asking when the new dashboard feature will ship`
- `/draft-response Customer escalation — their integration has been down for 2 days`