Individual skill
customer-escalation
Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an issue has sat unresolved past its SLA.
plugins/knowledge-work-all/skills/customer-escalation/SKILL.md
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# /customer-escalation
> If you see unfamiliar placeholders or need to check which tools are connected, see [CONNECTORS.md](../CONNECTORS-customer-support.md).
Package a support issue into a structured escalation brief for engineering, product, or leadership. Gathers context, structures reproduction steps, assesses business impact, and identifies the right escalation target.
## Usage
```
/customer-escalation <issue description> [customer name or account]
```
Examples:
- `/customer-escalation API returning 500 errors intermittently for Acme Corp`
- `/customer-escalation Data export is missing rows — 3 customers reported this week`