Individual skill
kb-article
Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers.
plugins/knowledge-work-customer-support/skills/kb-article/SKILL.md
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- Last checked
- Nov 7, 2026
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- agent-skills Repository topic
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- codex Repository topic
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# /kb-article
> If you see unfamiliar placeholders or need to check which tools are connected, see [CONNECTORS.md](../CONNECTORS-customer-support.md).
Draft a publish-ready knowledge base article from a resolved support issue, common question, or documented workaround. Structures the content for searchability and self-service.
## Usage
```
/kb-article <resolved issue, ticket reference, or topic description>
```
Examples:
- `/kb-article How to configure SSO with Okta — resolved this for 3 customers last month`
- `/kb-article Ticket #4521 — customer couldn't export data over 10k rows`