Individual skill
customer-research
Multi-source research on a customer question or topic with source attribution. Use when a customer asks something you need to look up, investigating whether a bug has been reported before, checking what was previously told to a specific account, or gathering background before drafting a response.
plugins/knowledge-work-all/skills/customer-research/SKILL.md
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# /customer-research
> If you see unfamiliar placeholders or need to check which tools are connected, see [CONNECTORS.md](../CONNECTORS-customer-support.md).
Multi-source research on a customer question, product topic, or account-related inquiry. Synthesizes findings from all available sources with clear attribution and confidence scoring.
## Usage
```
/customer-research <question or topic>
```
## Workflow
### 1. Parse the Research Request