Individual skill
cco-review
Use for /c-level-agents:cco-review, or to challenge a plan touching retention, segmentation or CS headcount.
c-level-agents/skills/cco-review/SKILL.md
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# /c-level-agents:cco-review — CCO Forcing Questions
**Command:** `/c-level-agents:cco-review <plan>`
The retention-obsessed CCO pressure-tests any plan that touches customer experience. Six questions before any retention claim, segmentation change, CS team expansion, or major CS hire.
## When to Run
- Before any board narrative that includes a retention number
- Before approving a CS team headcount expansion
- Before re-segmenting the customer base or changing tier definitions
- Before launching a customer marketing or advocacy program
- Before a major CS hire (CSM, AM, Implementation, Customer Marketing)
- When NRR is "great" but churn complaints from CSMs are increasing