Individual skill
customer-success-manager
Use when reviewing customer accounts for health, churn risk or expansion. Scores health with health_score_calculator.py, churn with churn_risk_analyzer.py and upsell with expansion_opportunity_scorer.py.
business-growth/skills/customer-success-manager/SKILL.md
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SKILL.mdcore · 8,873 bytesSKILL.mdcore · 8,873 bytesSKILL.mdcore · 8,873 bytesSKILL.mdcore · 8,873 bytesSKILL.mdcore · 8,873 bytesSKILL.mdcore · 8,873 bytesassets/executive_business_review_template.mddoc · 6,951 bytesassets/expected_output.jsonasset · 4,280 bytesassets/onboarding_checklist_template.mddoc · 7,353 bytesassets/qbr_template.mddoc · 4,711 bytesassets/sample_customer_data.jsonasset · 9,231 bytesassets/success_plan_template.mddoc · 5,889 bytesreferences/cs-metrics-benchmarks.mddoc · 9,116 bytesreferences/cs-playbooks.mddoc · 10,656 bytesreferences/health-scoring-framework.mddoc · 8,540 bytesscripts/churn_risk_analyzer.pyruns · 19,540 bytesscripts/expansion_opportunity_scorer.pyruns · 15,734 bytesscripts/health_score_calculator.pyruns · 18,103 bytes
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# Customer Success Manager
Production-grade customer success analytics with multi-dimensional health scoring, churn risk prediction, and expansion opportunity identification. Three Python CLI tools provide deterministic, repeatable analysis using standard library only -- no external dependencies, no API calls, no ML models.
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## Table of Contents
- [Input Requirements](#input-requirements)
- [Output Formats](#output-formats)
- [How to Use](#how-to-use)
- [Scripts](#scripts)
- [Reference Guides](#reference-guides)
- [Templates](#templates)