Individual skill
capacity-planner
Use when sizing an ops or support team, building a headcount plan or checking utilization risk. Models queues with Erlang C in capacity_modeler.py, analyzes utilization with utilization_analyzer.py and orders hires with hiring_sequencer.py.
business-operations/skills/capacity-planner/SKILL.md
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- Repository last updated
- Nov 5, 2026
- License
- MIT
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- agentic-ai Repository topic
- anthropic-claude Repository topic
- claude-ai Repository topic
- claude-code Repository topic
- claude-skills Repository topic
- claude-code-skills Repository topic
- ai-coding-agent Repository topic
- claude-code-plugins Repository topic
- developer-tools Repository topic
- openai-codex Repository topic
- bizops Declared skill tag
- capacity Declared skill tag
- headcount Declared skill tag
- utilization Declared skill tag
- queueing-theory Declared skill tag
- ops-planning Declared skill tag
- little-law Declared skill tag
- workforce Declared skill tag
- legal Derived category
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SKILL.mdcore · 11,679 bytesSKILL.mdcore · 11,679 bytesassets/capacity_brief_template.mddoc · 4,984 bytesreferences/capacity_anti_patterns.mddoc · 9,049 bytesreferences/ops_workforce_planning_canon.mddoc · 6,317 bytesreferences/queueing_theory_canon.mddoc · 5,981 bytesscripts/capacity_modeler.pyruns · 16,385 bytesscripts/hiring_sequencer.pyruns · 12,501 bytesscripts/utilization_analyzer.pyruns · 9,906 bytes
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# capacity-planner
Sizing tool for **ops teams that handle queued work** — Support, CX,
Customer Success, BizOps, IT ops, Finance ops. Built on Erlang-C
queueing theory, Little's Law, and the operational-leadership canon
(Fournier, Larson, Cleveland, Reinertsen). Deterministic, stdlib-only,
no LLM calls.
## Purpose
You are an ops leader sized 15 → 35 with no idea how the 35-person org
will actually behave at peak load. Or you are at 88% utilization and
SLA is starting to slip. Or you have a hiring budget approved and need
to sequence it across four quarters without burning out the existing