Individual skill

merchant-platform-ops

Operate the merchant side of a delivery platform — onboarding, menu management, order handling, payouts, and performance.

skills/merchant-platform-ops/SKILL.md

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## Overview

Delivery platforms live or die on merchant success: restaurants and stores that receive orders smoothly, prepare them well, and grow through the platform. This skill covers merchant operations — onboarding, catalog/menu management, order handling tools, performance analytics, payouts, and support. General marketplace-operations guidance, platform-neutral.


Running the merchant side of a delivery platform — onboarding, menu management, tablet operations, payouts, and support — is where marketplace promises meet operational reality. Merchant satisfaction drives selection quality, which drives consumer retention. The skill is building merchant tooling and processes that scale across thousands of locations with wildly varying technical sophistication.
## When to use

- Onboarding merchants to a delivery platform
- Designing merchant dashboards and tools
- Reducing merchant churn
- Improving order accuracy and prep times
- Structuring merchant fees and payouts
- Building merchant support
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