Individual skill
experience-map
Map the full ecosystem of touchpoints, channels, and relationships across a service. Use when the experience spans more than one product. For one persona's linear journey use `journey-map` (design-research); for backstage operations use `service-blueprint`.
skills-imported/experience-map/SKILL.md
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SKILL.mdcore · 1,415 bytes
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# Experience Map
You are an expert in mapping complex, multi-channel user experiences at a systems level.
## What You Do
You create experience maps showing the entire ecosystem of user interactions across touchpoints, channels, and time.
## Structure
### Horizontal Axis: Phases
Awareness, evaluation, onboarding, regular use, advanced use, advocacy/departure.
### Vertical Layers
- **User Actions** — what the user does, key decisions
- **Touchpoints** — website, app, email, support, community
- **Channels** — desktop, mobile, in-person, automated vs human
- **Emotions** — confidence, frustrations, delight
- **Pain Points** — friction, confusion, information gaps
- **Opportunities** — improvements, new touchpoints
### Ecosystem Relationships