Individual skill
Study customer-service triage and handoff patterns with the OpenAI CS agents demo
Use OpenAI's customer-service agents demo as a reference workflow for triage, specialist handoffs, guardrails, and support-case orchestration before building a production support agent.
skills/study-customer-service-triage-and-handoff-patterns-with-the-openai-cs-agents-demo/SKILL.md
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# Study customer-service triage and handoff patterns with the OpenAI CS agents demo
Use OpenAI's customer-service agents demo as a reference workflow for triage, specialist handoffs, guardrails, and support-case orchestration before building a production support agent.
## Prerequisites
OpenAI API key; Python backend; Node.js/Next.js UI; OpenAI Agents SDK; ChatKit
## Installation
Use the upstream install or setup path that matches your environment:
- pip install -r requirements.txt
- npm install
- npm run dev