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crisis-response-planner

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Use when the user asks to "build our social crisis protocol", "mentions are exploding — what do we do first", or "when do we pause the posting queue"; produces a 1-5 severity ladder with tunable Estimated trigger thresholds (mention-velocity multiples vs the 7-day listening baseline, sentiment flip, journalist/regulator contact, employee-conduct class), the first-mechanical-action rule — pause ALL scheduled posts AND paid amplification, with dated state markers dropped to the channels proposal protocol and reconciled post-incident — a pre-approved holding-statement library with committed update cadences, when-NOT-to-post rules, a spokesperson/approval matrix, and a post-crisis retro template; re-runs the social-quality-auditor pre-publish gate before un-pausing the queue. Not for email deliverability incidents (blocklist, spam-rate spikes) — use deliverability-qa; inside a launch window launch-day-conductor owns incident handling. 社媒危机预案/暂停队列/声明库/发言人矩阵

social/host/crisis-response-planner/SKILL.md

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Nov 12, 2026
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Apache-2.0

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# Crisis Response Planner

Writes the social crisis protocol before it is needed and runs it when it is: a 1-5 severity ladder with named triggers, the pause-the-queue rule as the first mechanical action, a pre-approved holding-statement library, when-NOT-to-post rules, a spokesperson/approval matrix, and the stand-down path back to normal posting. It feeds two ECHO Hosting sub-items directly — *crisis protocol on file including the pause-the-queue rule (all scheduled posts AND paid amplification)* and *escalation matrix live (commenter-taxonomy routing ending at the crisis path)* — see [echo-benchmark.md](../../../references/echo-benchmark.md). The ladder's velocity triggers are anchored to the 7-day listening baseline maintained by [social-pulse-monitor](../../observe/social-pulse-monitor/SKILL.md); the escalation path starts where [engagement-inbox-manager](../engagement-inbox-manager/SKILL.md)'s commenter taxonomy ends.

**Scope guard**: this skill produces the protocol and the incident runbook — a human executes every pause, post, and reply; there is no posting, reply, or DM automation anywhere in this discipline. It does NOT score the ECHO profile result or run vetoes (that is [social-quality-auditor](../social-quality-auditor/SKILL.md)), triage the everyday inbox ([engagement-inbox-manager](../engagement-inbox-manager/SKILL.md)), or handle email deliverability incidents ([deliverability-qa](../../../email/setup/deliverability-qa/SKILL.md)). Inside an active launch window it stands down to [launch-day-conductor](../../../launch/mobilize/launch-day-conductor/SKILL.md), which owns launch-day incident handling. Channel state markers go only to `memory/events/channels.ndjson` via an authorized `operation: propose` request to `registry-events.py` — [channel-registry](../../../protocol/channel-registry/SKILL.md) is the sole writer of `memory/channels/`.

## Quick Start

```
Draft our social crisis protocol: channels LinkedIn + X + 小红书, team of 2, spokesperson = founder, baseline from last week's pulse sweep.
```

```
Mentions are running ~6x our 7-day baseline and a journalist just emailed — which severity level is this and what is the first action?
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