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escalation-workflow

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Automated escalation path determination and workflow execution

library/specializations/domains/business/customer-experience/skills/escalation-workflow/SKILL.md

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# Escalation Workflow Skill

## Overview

The Escalation Workflow skill provides automated escalation path determination, notification generation, and workflow execution for support and customer success operations. This skill ensures that complex or high-priority issues are routed to appropriate escalation tiers with proper documentation, tracking, and SLA monitoring.

## Capabilities

### Escalation Level Determination
- Evaluate issue severity and impact
- Apply escalation rules and criteria
- Determine appropriate escalation tier
- Consider customer segment and priority
- Factor in historical escalation patterns
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