Individual skill

difficult-workplace-conversations

Structured approach to workplace conflicts, performance discussions, and challenging feedback using preparation-delivery-followup framework. Use when preparing for tough conversations, addressing conflicts, giving critical feedback, or navigating sensitive workplace discussions.

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# Difficult Conversations Skill

A structured framework for approaching challenging workplace conversations including conflicts, performance issues, sensitive feedback, and emotionally charged discussions.

## When to Use This Skill

- Preparing for a challenging conversation with a colleague
- Addressing performance issues with a team member
- Delivering difficult feedback to a peer or manager
- Navigating conflict between team members
- Discussing sensitive topics (salary, promotion, termination)
- Handling emotional or defensive reactions
- Following up after difficult discussions