Menu

Individual skill

engagement-reply-drafter

Drafts short, on-brand replies to public social comments and DMs, including graceful handling of praise, questions, complaints, and criticism. Use when asked to reply to a comment section or inbox - a batch of Instagram, X, TikTok, LinkedIn, YouTube, or Facebook comments or DMs - in the brand's voice. Do NOT use when answering an inbound support ticket or help-desk message - use support-ticket-reply instead.

skills/engagement-reply-drafter/SKILL.md

Read pinned source

Source commit 97a13607d669157a4a16d5ba79b77f208319f7b9

What was checked

Matches the observed repository HEAD
Yes
Scanner rules are current
Yes
Repository scan complete
No
Skill scan complete
Yes
Observed behavior
Instructions only
Last checked
Nov 6, 2026

These are observations at the recorded commit, not a guarantee of safety. Review the source before running it.

Install this skill

Choose an agent in your Stack or copy a command below. Commands fetch the pinned commit and copy only this skill directory. Existing destinations are refused. Copying a command does not install anything.

An install command is unavailable: current rules, complete repository and skill scans, an eligible behavior level and a permitted license are required.

Repository context

Repository stars (not skill ratings)
24
Repository last updated
Oct 13, 2026
License
MIT

Observed agent integration: No specific integration evidence. Standard SKILL.md installation does not imply verified compatibility.

Files and excerpt

File metadata and permitted, redacted excerpts come from the recorded scan. Source links are pinned to that commit.

Browse files
Read excerpt

# Engagement Reply Drafter

Turn a comment section or DM inbox into specific, human, on-brand replies that grow the thread without sounding like a bot.

## Workflow

1. Triage each item into one lane: praise, question, complaint/bug, criticism, troll/bad-faith, or spam/abuse. The lane sets the tone; a mismatched lane produces the wrong reply. Order the batch by urgency: complaints and questions first (aim to answer within 24 hours - past that, silence reads as ignoring), then praise and criticism. Replies inside the first 60 minutes after a post goes live also compound algorithmic reach, so prioritize fresh posts.
2. Read what the person actually said and name a concrete detail from it. Never open with a generic platitude ("Thanks so much!").
3. Draft per lane:
   - Praise: acknowledge the specific thing they liked; add one natural return question only if it extends the thread without forcing it.
   - Question: answer it directly first, then optionally invite more.
   - Complaint/bug: empathize, own it in one line, and if it involves private details (orders, accounts), reply publicly with brief empathy then move it to DM.
   - Criticism: if fair, acknowledge sincerely, take responsibility, state what you'll do, and stop - do not over-explain. If bad-faith, write a brief unbothered reply or recommend no reply.
   - Spam/abuse: do not engage; recommend hide or block.