Individual skill

ticket-triage

Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.

marketing/ticket-triage/SKILL.md

Read pinned source

Source commit cbab58188611e626ccaf54ac346b437d12ea4729

What was checked

Matches the observed repository HEAD: Yes
Scanner rules are current: Yes
Repository scan complete: No
Skill scan complete: No
Observed behavior: Local scripts
Last checked: Nov 7, 2026

These are observations at the recorded commit, not a guarantee of safety. Review the source before running it.

Install this skill

Choose an agent in your Stack or copy a command below. Commands fetch the pinned commit and copy only this skill directory. Existing destinations are refused. Copying a command does not install anything.

An install command is unavailable: current rules, complete repository and skill scans, an eligible behavior level and a permitted license are required.

Repository context

Repository stars (not skill ratings): 207
Repository last updated: Sep 26, 2026
License: Apache-2.0

Observed agent integration: No specific integration evidence. Standard SKILL.md installation does not imply verified compatibility.

agent-skills Repository topic
ai-agents Repository topic
codex-skills Repository topic
deepseek Repository topic
deepseek-harness Repository topic
marketing-automation Repository topic
research-tools Repository topic
claude-code Repository topic
cursor-ai Repository topic
gemini-cli Repository topic
engineering Derived category

Files and excerpt

File metadata and permitted, redacted excerpts come from the recorded scan. Source links are pinned to that commit.

Browse files

SKILL.mdcore · 12,389 bytes
SKILL.mdcore · 12,389 bytes
references/sandbase-api-map.mddoc · 1,012 bytes

Read excerpt


# /ticket-triage

> Use only support, knowledge-base, and project-tracker sources that are actually available and authorized in the host. State clearly when a source was not checked.

Categorize, prioritize, and route an incoming support ticket or customer issue. Produces a structured triage assessment with a suggested initial response.

When checking public documentation or known-issue evidence, read [the SandBase API map](references/sandbase-api-map.md). Resolve the listed capability with `sandbase_discover`, inspect its returned `name` with `sandbase_inspect`, then follow `execute_as` to call `sandbase_run(name: "<returned name>", arguments: { ... })` using only the current schema. For async results, poll `sandbase_run_get` with the returned `run_id` within the task budget; report pending or failed runs without automatically resubmitting them.

## Usage

```
/ticket-triage <ticket text, customer message, or issue description>
```