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knowledge-base-design

Knowledge base design guide. Referenced by faq-builder and manual-writer agents when systematically organizing FAQs and troubleshooting guides. Used for 'FAQ design', 'knowledge management', 'troubleshooting guide' requests. Note: wiki system implementation is out of scope.

en/92-operations-manual/.claude/skills/knowledge-base-design/skill.md

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# Knowledge Base Design

Enhances the knowledge systematization capabilities of faq-builder / manual-writer agents.

## FAQ Design Principles

### FAQ Category Design

```
Step 1: User journey-based classification
  Getting started → Basic usage → Advanced features → Troubleshooting → Administration

Step 2: 5-10 questions per category
  - Sort by frequency (highest first)