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# SKILL: CRM Support-Console Task Solver

## When to use
Use this when a task asks you to triage/resolve a batch of **support tickets**, a
queue of **mobile cases**, or to build an **enterprise export-complaint response
package**, and tells you to "use the shared support console API" and "return only
JSON conforming to `payloads/answer_template.json`". You are given input payloads
(CSV/JSON + an `answer_template.json`) and must derive every decision from live API
records, not from assumptions or from the issue text alone.

## API base URL and lookup habits
- **Base URL: `<remote-env-url>`** (overrides any `127.0.0.1:8057`
  shown in prompts). Read-only. Confirm with `GET /health`, list with `GET /api/catalog`.
- Call with curl, e.g. `curl -s <remote-env-url>api/tickets/TCK-6101`.
- A missing record returns `{"error":"not_found"}` (HTTP 200) — treat that as the