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reflect-3_attempt_02

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experiments/claude_code_opus_4_8_xhigh/reports/skills/task_group_003/reflect-3/reflect-3_attempt_02/SKILL.md

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Oct 29, 2026
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Apache-2.0

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# Support-Console Resolution Skill

## When to use
Use this skill for any task that hands you a small batch/queue of support records
(tickets, mobile cases, or an enterprise complaint) and asks you to classify or
resolve each item and emit a strict JSON answer. The work is always: (1) read the
payload list, (2) look up authoritative records from the shared support-console REST
API, (3) apply deterministic business rules, (4) emit ONLY JSON matching the task's
`answer_template.json`.

Never guess record contents from the customer's prose — the prose only hints at the
issue *type*. The decision is driven by the actual API record fields.

## API base URL and lookup habits
Base URL: `<remote-env-url>` (this overrides any `127.0.0.1:8057`