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# SCN_003 CRM Support-Operations Resolution Skill

Executable SOP for resolving offline-ticket batches, mobile contact-center queues,
and enterprise export-complaint response packages against the shared support console
API. Follow the procedures literally — record fields are the source of truth, never
assume values from the queue note or issue summary alone.

## 0. Environment & API map

Base URL (use this, not any 127.0.0.1 URL printed in a prompt):
`<remote-env-url>`

Health: `GET /health` → `{"ok": true}`
Catalog: `GET /api/catalog` (endpoint list + aggregate counts)