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# CRM Service Ticket Processing — Task Group 003 SOP

## 1. Environment & Endpoints
- **CRM Service API base URL** is provided in `environment_access.md` (e.g., `http://host.docker.internal:8123` in Docker contexts).  
  If the host name does not resolve, fall back to the external URL discovered from the container environment (`GDPEVO_ENV_BASE_URL`).
- **Required endpoints** (inspect the OpenAPI/docs route when available, but prefer these exact paths):
  - `POST /tickets/bulk_resolve` → Ticket-batch style tasks
  - `POST /cases/bulk_prioritize` → Mobile-case-queue style tasks
  - `POST /emails/generate_reply` → Incident/complaint-report style tasks
  - `POST /queue/rebalance` or `POST /queue/enrich` → Queue-snapshot style tasks
  - `POST /cases/bulk_refuel` → Mobile-data-worklist style tasks

## 2. Input Verification Pitfall
- **Do not trust cached `Read` output for JSON/CSV files.** In this task group the Read tool returned stale/false templates for several trains.  
- **Always verify** with `cat <file>` or a small Python script before building an answer.