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# HarborCRM CRM Reconciliation SOP

Use this skill for HarborCRM tasks that ask for a strict JSON handoff, import cleanup, sponsor reconciliation, or trade-show prospecting summary.

## Core Workflow

1. Read the prompt and answer template first. Copy the required top-level keys, nested keys, enum spellings, null/empty-string conventions, and sort rules exactly. Do not add explanatory prose or undeclared fields.
2. Query only the public HarborCRM endpoints named or implied by the prompt. Build lookup maps for CRM accounts, CRM contacts, opportunities, campaign members, policies, and the task-specific event, show, batch, badge, exhibitor, invoice, order, suppression, or meeting-interest records.
3. Normalize before matching: lowercase and trim emails; strip phones to digits only; compare account/company names case-insensitively and also use supplied `crm_account_id` or `account_id` fields when present.
4. Reconcile source records before counting. Decide inclusion/exclusion at the record level, then derive totals from the final included sets.
5. Emit integers for USD amounts and counts. Use `null` only where the template permits it; use `""` for missing normalized email or phone when the schema says empty strings are allowed.

## Sponsor And Event Handoffs

- Treat confirmed sponsor orders with paid/deferred invoices as `paid_deferred`.