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# SKILL: CRM Support-Console Decision Tasks

## When to use
Use this when a task asks you to act as a support analyst/lead over a shared
"support-console" REST API and emit a **structured JSON decision** for a batch of
records: offline ticket batches, ticket queue-quality review, contact-center mobile
case triage, mobile-data recovery worklists, or enterprise export-complaint response
packages. The task always supplies a `payloads/answer_template.json` and one or more
input files (CSV / JSON / email). **Your output must be ONLY JSON conforming exactly
to that template** — exact enum strings, exact field names, correct numeric formats.

## API base URL & lookup habits
- Base URL: `<remote-env-url>` . **Always use this**, even when the
  prompt text says `http://127.0.0.1:8057` (the prompt's URL is a placeholder).
- It is read-only. Confirm with `curl -s <base>/health`. `GET /api/catalog` lists