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customer-feedback-analyzer

Synthesize user feedback from multiple channels and identify patterns to inform product decisions. Use when analyzing feedback, prioritizing feature requests, conducting NPS surveys, or understanding user sentiment. Covers feedback collection, categorization, prioritization frameworks, and closing the feedback loop.

workflows/product-manager-workflow/.claude/skills/customer-feedback-analyzer/SKILL.md

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# Customer Feedback Analyzer

Collect, analyze, and prioritize user feedback to inform product decisions.

## Core Principle

**Never collect feedback you won't act on.** Collecting feedback creates expectation of action. If you can't commit to reviewing and acting on it, don't ask for it. Destroys trust.

## Feedback Channels

### 1. In-App Feedback Widget

**Best for**: Contextual feedback, low friction