Individual skill
voice-of-customer-program
Stand up a Voice of Customer (VoC) program that turns feedback into action. Use when asked to build a VoC program, design a customer feedback loop, consolidate feedback sources, or set up a closed-loop feedback process. Produces a VoC program design — objectives, feedback sources and channels, a taxonomy, collection and analysis cadence, closed-loop routing, ownership, and success metrics.
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# Voice of Customer Program Skill
Design a Voice of Customer program that reliably captures what customers are telling you across every channel, turns it into prioritized signal, and closes the loop — so feedback changes the product and the customer hears back.
## What This Skill Produces
- Program objectives and the decisions VoC should inform
- A map of feedback sources and how they flow into one place
- A feedback taxonomy for consistent tagging
- Collection, analysis, and reporting cadences
- Closed-loop routing (who acts, who replies to the customer)
- Ownership, tooling, and success metrics
## Required Inputs