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80-20-redesign-targeting

Use this skill when scoping a redesign or refactor — choosing which existing surfaces deserve full attention and which can be left mostly alone. Trigger when the user asks "where should we focus our redesign?", "do we need to redo all of this?", or when planning incremental design improvements with limited capacity. Sub-aspect of `80-20-rule`; read that first.

plugins/HDeibler/universal-design-principles/plugins/cognition-and-learnability-principles/skills/80-20-redesign-targeting/SKILL.md

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# 80/20 in redesign targeting

A common failure mode of redesigns: trying to redo everything. The result is years-long projects that ship late, lose institutional context, and arrive in a state no better than incremental updates would have produced. The 80/20 rule applied to redesign: identify the surfaces that produce most of user pain or business value; concentrate redesign effort there; leave the rest alone or batch into a maintenance pass.

## How to identify high-value surfaces

### 1. Pain analysis

Where do users struggle? Sources:
- Support ticket categorization (which surfaces generate the most "how do I..." or "I can't..." tickets)
- Session recordings and rage-click analytics
- Drop-off / abandonment metrics (where users leave the funnel)
- Time-on-task for primary flows (where users get stuck)