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refunds-and-disputes

Dodo Payments refunds and disputes, covering full and partial refunds, refund statuses, dispute and chargeback lifecycle events, evidence, and revoking or restoring customer access. Use when issuing a refund, handling refund or dispute webhooks, responding to a chargeback, or reconciling entitlements after a payment reversal.

plugins/dodopayments/dodo-agent-plugin/skills/refunds-and-disputes/SKILL.md

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# Refunds and Disputes

This skill covers issuing refunds (full and partial), handling the dispute lifecycle, and managing customer access during payment reversals. Disputes are inbound-only; Dodo handles the card-network process as Merchant of Record while you control application access and evidence gathering.

## When to use this skill

- You need to issue a refund (full or partial) for a payment
- A customer disputes a charge and you need to respond with evidence
- You're building access-revocation logic tied to refund or dispute status
- You need to reconcile customer entitlements after a payment reversal
- You're handling refund or dispute webhooks in production

## Core concepts