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car-rental-review-reply

Reply to car rental customer reviews on Google, Yelp, Turo and Facebook: thank-you replies that add a booking reason, calm public answers to deposit, damage-charge and late-delivery complaints, plus a private follow-up message and a fix note for the team. Triggers on "reply to this review", "bad google review about our deposit", "respond to 1 star". Not for damage claim letters (use car-rental-damage-inspection).

plugins/sergebulaev/car-rental-skills/skills/car-rental-review-reply/SKILL.md

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Network or broad shell
Last checked
Nov 4, 2026

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1,533
Repository last updated
Nov 6, 2026
License
Apache-2.0

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# Car Rental Review Reply

In exotic rental the review page is the sales page: renters are handing over a
four-figure deposit to a company they found an hour ago. A good public reply is
written for the next renter reading it, not to win the argument. This skill
writes the public reply, a private follow-up and a note on what to fix.

Voice rules for public text: [references/voice-rules.md](../../references/voice-rules.md).

## When to use

- "Reply to this 5-star Google review"
- "A customer left 1 star saying we kept the deposit. Here is what happened."
- "Respond to this Turo review about late delivery"