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client-communications-research

Use when turning client calls, chats, CRM notes, call recordings, messenger exports, transcripts, or support/sales conversations into an advertising, positioning, objection, FAQ, or customer-language research package.

plugins/nebelov/yandex-direct-for-all/skills/client-communications-research/SKILL.md

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# Client Communications Research

Use this skill when the task is to analyze real client communications and produce conclusions, quotes, objections, audience language, sales insights, ad angles, or positioning.

This skill starts after source acquisition is planned or under way. For amoCRM access and corpus acquisition, use `amocrm-api-control` first. For calls and meetings, first look for a ready transcript or meeting notes from the user's existing tools (meeting recorder, messenger bot, voice-memo transcripts). Start a paid transcription only when no ready transcript exists, and only with the service the user approved. This skill governs the research package and final synthesis boundary.

## Required Inputs

Before synthesis, create or read a compact corpus ledger with:

- source systems and source types: amoCRM notes, calls, recordings, chats, email, messenger exports, telephony exports, support tickets, or files;
- requested date window and actual acquired date window;
- event counts by source type;
- audio file count, transcript count, empty/missing/failed count, and duplicate count;