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service-itsm-agentic-setup-fulfiller-agent-configure

Create and activate the IT Service Fulfiller agent as a Next-Gen Authoring (NGA) native agent from the shipped ITSM Fulfiller template's Agent Script, using the Salesforce CLI (sf): read the template, check idempotency, create the NGA bundle then publish and activate it, then verify it is live. Idempotent per developer name. The Fulfiller agent is the IT-technician-facing assistant for incident triage, case summarization, field updates, and related-record automations. Use when asked to create the Fulfiller agent, set up the IT Service Fulfiller agent, provision the fulfiller assistant, or activate the Fulfiller agent. Triggers: create fulfiller agent, set up fulfiller agent, provision fulfiller agent, activate fulfiller agent. DO NOT TRIGGER: checking org prerequisites (service-itsm-agentic-setup-agentforce-studio-validate), or CMDB CRUD.

plugins/builder/service-itsm/skills/service-itsm-agentic-setup-fulfiller-agent-configure/SKILL.md

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Nov 6, 2026
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Apache-2.0

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# Create the IT Service Fulfiller Agent

Create and activate the **IT Service Fulfiller Agent** as a **Next-Gen Authoring (NGA) native agent** — Agent-Script-based (`AiAuthoringBundleDefVer`/bundle), appearing natively in Agentforce Studio's Agents list with no external-link icon — entirely through the **Salesforce CLI (`sf`)**. **This skill does not call the legacy `/connect/service-itsm/createAgent`**; instead it reuses the shipped ITSM Fulfiller template's `agentScript` and feeds it into the NGA bundle pipeline:

1. `POST /nextgen-authoring/bundles` (`createBundleWithVersion`) — creates the bundle + first version from the template's Agent Script.
2. `POST /nextgen-authoring/bundle-versions/{id}/publish` — publishes the version (creates the underlying `BotDefinition`/`BotVersion`).
3. `POST /nextgen-authoring/bundle-versions/{id}/activate` — activates it.

Commands: `sf api request rest` for Connect API GET/POST; `sf data query` for the SOQL idempotency + verify reads.

Helper scripts (invoked via `Bash`) hold every JSON-parsing / decision rule so the model never eyeballs a response body (A9): `classify-preflight.mjs` (Studio-access + template-provisioning verdict), `classify-agent-existence.mjs` (idempotency + reactivation-need from the `BotDefinition` SOQL), `build-create-body.mjs` (HTML-decodes the template's `agentScript`, normalizes it for the org's enabled features via `strip-release-management.mjs`, substitutes `config.developer_name`/`config.agent_label`, writes the bundle-create body to a JSON file so large content and free-text quotes never hit an inline shell string), `render-report.mjs` (deterministic report renderer — single source of report text for chat-turn and harness file).

The Fulfiller agent is the **IT-technician-facing assistant** — incident triage, case summarization, field updates, related-record automations. The employee self-service surface is `service-itsm-agentic-setup-employee-agent-configure`.