Individual skill

agentforce-observe

Analyze production Agentforce agent behavior using session traces and Data Cloud, and manage Agent Health Monitoring (AHM) alerts. TRIGGER when: user queries STDM session data or Data Cloud trace records; investigates production agent failures, regressions, or performance issues; asks about session traces, conversation logs, or agent metrics; wants to reproduce a reported production issue in preview; runs findSessions or trace analysis queries; creates, lists, updates, or deletes an AHM data alert on an agent metric (escalation rate, deflection, etc.); asks why an alert is not firing or wants to check whether alerts have fired (notification counts, or the per-alert Incidents view). DO NOT TRIGGER when: user creates, modifies, or debugs .agent files during development (use agentforce-generate); writes or runs test specs (use agentforce-test); uses sf agent preview for local development iteration; deploys or publishes agents.

skills/agentforce-observe/SKILL.md

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Last checked
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1,151
Repository last updated
Nov 6, 2026
License
Apache-2.0

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# Agentforce Observability

Improve Agentforce agents using session trace data and live preview testing.

**Three-phase workflow:**
- **Observe** -- Query STDM sessions from Data Cloud (if available), OR run test suites + preview with local traces as fallback
- **Reproduce** -- Use `sf agent preview` to simulate problematic conversations live
- **Improve** -- Edit the `.agent` file directly, validate, publish, verify

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## Platform Notes