Individual skill

service-omni-agent-work-sharing-configure

Use to configure or verify org-wide AgentWork visibility for supervisors after explicit confirmation. Triggers: let supervisors read AgentWork, configure AgentWork sharing, verify AgentWork OWD, make AgentWork visible to supervisors, change AgentWork internal access. Do not use to filter which reps appear in Command Center; use service-omni-supervisor-config-deploy for that.

plugins/builder/service-omni/skills/service-omni-agent-work-sharing-configure/SKILL.md

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Last checked: Nov 4, 2026

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Repository stars (not skill ratings): 1,151
Repository last updated: Nov 6, 2026
License: Apache-2.0

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SKILL.mdcore · 4,017 bytes
references/api-notes.mddoc · 1,367 bytes
scripts/configure-and-report.shruns · 6,933 bytes
scripts/tests/_bootstrap.pyruns · 4,232 bytes
scripts/tests/test_agent_work_sharing_contracts.pyruns · 3,476 bytes

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# service-omni-agent-work-sharing-configure

Detect and optionally configure the standard `AgentWork` object's internal organization-wide default. The supported headless contract is `CustomObject:AgentWork` metadata: retrieve the current metadata, preserve `externalSharingModel`, deploy internal `sharingModel=Read`, and retrieve it again for proof.

This setting grants read visibility broadly to internal users who already have object access. It is not a substitute for an `OmniSupervisorConfig`: that configuration filters which reps, queues, skills, actions, and tabs a supervisor sees, but does not grant record access.

## Inputs

```bash
bash scripts/configure-and-report.sh <org-alias> --plan
bash scripts/configure-and-report.sh <org-alias> --confirm-org-wide-visibility
```

- `org-alias` is required and must already be authenticated with `sf`.