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service-omni-sidebar-configure

Use to enable or verify the Omni-Channel sidebar on a Lightning console app. Triggers: enable the Omni sidebar, pin Omni-Channel in a console app, configure the Omni sidebar, turn on the Omni-Channel utility region, verify the pinned Omni widget. Do not use for Aura apps, standard apps, utility-bar-only Omni widgets, or to create a console app.

plugins/builder/service-omni/skills/service-omni-sidebar-configure/SKILL.md

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Nov 6, 2026
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Apache-2.0

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# service-omni-sidebar-configure

Enable the Omni-Channel **sidebar** — the pinned Omni utility region that docks to the side of a Lightning console app — by setting `isOmniPinnedViewEnabled=true` on that app's `CustomApplication` metadata and confirming the flag round-trips. This is the recommended Omni surface for console/demo orgs: reps see incoming work, presence, and the work list docked beside the record, rather than only in the collapsible utility bar. It runs once per console app and is invoked by `service-omni-channel-setup-coordinate` as the final rep-experience step.

## Inputs

```bash
bash scripts/enable-and-report.sh <org-alias> [app_developer_name]
```

- `org-alias` (required).
- `app_developer_name` (optional). The `CustomApplication` DeveloperName of the Lightning console app. When omitted, the skill queries `AppDefinition` for Lightning console apps: exactly one → adopt it; zero or many → `blocked` (name it explicitly).

## Preconditions and safety