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service-itsm-incident-mgmt-configure

Reads and toggles the master Incident Management setting on a Salesforce ITSM org — the org-level switch that turns Incident Management on or off. Reads current state before writing, is idempotent, and requires explicit user confirmation before any change. Use when the user wants to enable, disable, toggle, view, or turn on/off Incident Management (Service ITSM) at the org level. DO NOT TRIGGER for Default Field Validations for Incidents, Auto Closure of Child Incidents, Email-to-Incident sub-toggles, Problem Management, Change Management, Case Management, ITSM External Client App setup, or Incident Priority Matrix configuration (use the service-itsm-incident-priority-configure skill).

skills/service-itsm-incident-mgmt-configure/SKILL.md

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1,151
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Nov 6, 2026
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Apache-2.0

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# Configuring ITSM Incident Management (master toggle)

Read and toggle the **master Incident Management** setting on a Salesforce ITSM org. This is the org-level switch that turns Incident Management on or off. Enabling it also brings up its sub-features on the server side, so a full enablement is a single operation on the master.

Writes are **idempotent** (skipped when the current status already matches the requested state), the skill always **reads before it writes**, and an explicit **confirm-to-write** checkpoint is required before any mutation.

## What this skill controls

| Preference (Setup UI label) | In scope |
|-----------------------------|----------|
| Incident Management enablement (master) | Yes — read and toggle |
| Default Field Validations for Incidents, Auto Closure of Child Incidents, Email-to-Incident sub-toggles, Incident Priority Matrix, Problem/Change/Case Management, ITSM External Client App setup | No |

For the exact URLs, wire shapes, and worked examples for the master read and write, see `references/mcp-invocation.md`.