Individual skill

service-omni-agent-users-create

Create reusable agent users for Omni-Channel setup and routing validation. TRIGGER when users ask to create Omni agents, provision Omni test users, seed sandbox users for routing, create Omni-Channel routing agents, or repair missing demo agents. DO NOT TRIGGER for queue membership, permission-set assignment, or supervisor-user creation.

skills/service-omni-agent-users-create/SKILL.md

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Observed behavior: Network or broad shell
Last checked: Nov 4, 2026

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Repository stars (not skill ratings): 1,151
Repository last updated: Nov 6, 2026
License: Apache-2.0

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SKILL.mdcore · 8,849 bytes
SKILL.mdcore · 8,849 bytes
assets/create-users.apex.templateasset · 3,287 bytes
references/apex-patterns.mddoc · 9,031 bytes
references/apex-template-notes.mddoc · 1,692 bytes
scripts/detect-and-create.shruns · 8,396 bytes
scripts/detect-existing.shruns · 5,212 bytes
scripts/run-create.shruns · 16,122 bytes
scripts/tests/test_user_create_security.pyruns · 8,672 bytes

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# service-omni-agent-users-create

Create N agent users on a Salesforce org via Anonymous Apex so Omni-Channel has agents to route work to. Usernames follow a deterministic per-org pattern, detection is SOQL-based, and the skill inserts only the users that are missing — so it is safe to re-run. It is invoked by `service-omni-channel-setup-coordinate` after `service-omni-base-settings-configure` enables Omni-Channel; assigning permission sets (`service-omni-permission-set-assign`) and adding users to queues (`service-omni-queue-members-assign`) are separate leaves. Supervisor users come from `service-omni-supervisor-users-create`.

## Inputs

Confirm once, up front:

- `org-alias` (required, no default) — must resolve via `sf org display`.
- User count (optional, default `3`, range `1..10`).
- Profile name (optional, default `Standard User` for portability). The coordinator overrides this to a Service Cloud profile so agents consume Service Cloud licenses; on many CDOs the Salesforce license pool is saturated while Service Cloud has free slots.

Usernames and passwords are never accepted from the operator — both are generated (usernames from the org suffix, passwords via Anonymous Apex). Operator-supplied credentials would break re-run detection and risk weak or leaked secrets.