Individual skill

service-omni-queue-routing-config-deploy

Use to create or update a QueueRoutingConfig record on a Salesforce org via the Data API (idempotent SOQL detect + REST upsert). Naming is target-derived: Case→Case_Routing_Config, VoiceCall→Voice_Routing_Config, Incident→Incident_Routing_Config, MessagingSession→Messaging_Routing_Config (via QRC_ROUTING_TARGET), or pass an explicit developer-name/label/capacity/priority. RoutingModel MostAvailable (default) or LeastActive. Triggers: create a Case or Voice routing config, deploy a QueueRoutingConfig, set up queue routing for Omni Cases/Voice, configure CapacityWeight per queue. Do not use for attribute-based routing (IsAttributeBased=true is out of scope) or routing models other than MostAvailable/LeastActive.

skills/service-omni-queue-routing-config-deploy/SKILL.md

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Last checked: Nov 4, 2026

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Repository stars (not skill ratings): 1,151
Repository last updated: Nov 6, 2026
License: Apache-2.0

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# service-omni-queue-routing-config-deploy

Create or update a `QueueRoutingConfig` via the Data API. This record tells Omni-Channel how to distribute work to agents on a queue: the routing model (`MostAvailable` for round-robin-style, `LeastActive` for load-balancing), how much capacity each work item consumes (`CapacityWeight` or `CapacityPercentage`), the push timeout, and the routing priority. It is a prerequisite for an Omni-routed `Queue` — `service-omni-queue-deploy` binds the queue to the config Id this skill returns. Detection is by `DeveloperName`, so the skill POSTs a new record or PATCHes an existing one to align, and is safe to re-run.

## Inputs

```bash
bash scripts/upsert-and-report.sh <org-alias> [routing-model] [developer-name] [master-label] [capacity-weight] [routing-priority] [overflow-assignee] [push-timeout]
# Case_Routing_Config, preserve model / create MostAvailable:
bash scripts/upsert-and-report.sh myorg
# align the Case QRC to LeastActive:
bash scripts/upsert-and-report.sh myorg LeastActive
# Voice_Routing_Config (coordinator path):
QRC_ROUTING_TARGET=VoiceCall bash scripts/upsert-and-report.sh myorg