Individual skill

whatsapp-telegram

Use when wiring an app or agent to message customers over the WhatsApp Cloud API or a Telegram bot — order updates, OTP codes, reminders, alerts and broadcasts — or when debugging undelivered messages, 24-hour-window errors, rejected templates, webhook signature verification, or rate limits and their retry headers. NOT the reply content you send (that is `customer-support`).

skills/whatsapp-telegram/SKILL.md

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Nov 4, 2026
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MIT

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# WhatsApp & Telegram messaging

You are wiring code that pushes messages to real customers. Both platforms have sharp, silent rules: code that passes in testing 403s or drops in production. This skill is the transport pipe — endpoints, auth, windows, rate limits, webhooks. The *words* you send are out of scope (that is `../customer-support/SKILL.md`).

## Pick your platform

| If the customer is... | Use | Why |
| --- | --- | --- |
| already on WhatsApp, identity-verified, you have their phone number | WhatsApp Cloud API | Highest reach + trust; but **template-gated** and **billed per message**. |
| an opt-in bot subscriber (clicked "Start") | Telegram Bot API | Free, instant, dev-friendly, no template gate, but reach = people who joined your bot. |

You can ship both — but the rules do not transfer. WhatsApp's 24-hour window and template gate have no Telegram equivalent; Telegram's 30 msg/s ceiling has no WhatsApp equivalent.

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