Individual skill

mental-model-mismatch-and-onboarding

Use this skill when designing onboarding, when diagnosing why users keep getting confused, when migrating users from one product convention to another, or when the system genuinely differs from familiar comparable products. Trigger when the user mentions "users don't get it," "we keep getting the same support tickets," or "this is a new pattern they need to learn." Sub-aspect of `mental-model`; read that first.

plugins/cognition-and-learnability-principles/skills/mental-model-mismatch-and-onboarding/SKILL.md

Source commit 09b9858fc983fe917b7fedae67a9625d9e6655a6

What was checked

Matches the observed repository HEAD

Yes

Scanner rules are current

No

Repository scan complete

No

Skill scan complete

Yes

Observed behavior

Not checked yet

Last checked

Nov 6, 2026

These are observations at the recorded commit, not a guarantee of safety. Review the source before running it.

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