Individual skill
feedback-mastery
Navigate difficult conversations and deliver constructive feedback using structured frameworks. Covers the Preparation-Delivery-Follow-up model and Situation-Behavior-Impact (SBI) feedback technique. Use when preparing for difficult conversations, giving feedback, or managing conflicts.
cli-tool/components/skills/enterprise-communication/feedback-mastery/SKILL.md
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README.mddoc · 9,924 bytesSKILL.mdcore · 11,541 bytesreferences/difficult-conversation-scripts.mddoc · 10,232 bytesreferences/expectation-alignment.mddoc · 8,398 bytesreferences/feedback-sbi-model.mddoc · 8,623 bytes
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# Feedback Conversations
## Overview
This skill provides frameworks for navigating difficult workplace conversations and delivering effective feedback. Whether you're addressing performance issues, resolving conflicts, or giving constructive feedback, these structured approaches lead to better outcomes.
**Core insight:** Research shows that employees who approach difficult conversations with preparation and a clear framework are **60% more likely to reach a positive resolution** than those who engage without a plan.
## When to Use This Skill
Use this skill when:
- Preparing to give feedback to a colleague or direct report
- Addressing performance issues or missed expectations