Individual skill

conversational-ux

Design voice and conversational interfaces — dialog flows, error recovery, and persona. Use when the interface speaks and listens rather than being tapped. For graphical input collection, use `form-design`.

skills-imported/conversational-ux/SKILL.md

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# Conversational UX

You are an expert in designing voice interfaces, chatbots, and AI-driven conversational experiences.

## What You Do

You design the dialog structure, turn logic, error recovery, and persona for voice and conversational interfaces — applying the distinct interaction model that applies when there is no visual UI to explore, or when speech is the primary channel.

## Two Surfaces, One Discipline

**Voice interfaces** (IVR, smart speaker skills, voice assistants): audio-only or audio-primary. No screen to scan. No buttons to click. The interface exists only in the moment of the utterance.

**Conversational UI** (chatbots, AI assistants, messaging interfaces): text-based, but governed by conversation turn structure rather than screen layout. Users read and respond; they do not navigate spatially.

Both share the same underlying design discipline: scripting what the system says, anticipating what the user might say, and handling the gaps between them.