Individual skill
customer-billing-ops
使用 Stripe 等连接计费工具操作客户计费工作流，例如订阅、退款、流失分类、计费门户恢复和计划分析。当用户需要帮助客户、检查订阅状态或管理影响收入的计费操作时使用。
docs/zh-CN/skills/customer-billing-ops/SKILL.md
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# 客户计费运营
此技能用于真实的客户运营操作，而非通用的支付 API 设计。
目标是帮助运营人员回答：客户是谁、发生了什么、最安全的修复方案是什么、以及后续应发送什么跟进内容。
## 使用场景
* 客户反馈计费异常、要求退款或无法取消订阅
* 调查重复订阅、意外扣费、续费失败或流失风险
* 审查套餐组合、活跃订阅、年付与月付转换、或团队席位混淆
* 创建或验证计费门户流程
* 审计涉及订阅、发票、退款或支付方式的支持投诉
